Support
Need a hand with Drift? Email us at hello@drifthabit.app and we'll get back to you within 2 business days.
Delete your account and data
You can request permanent deletion of your Drift account and all associated data at any time, without having to delete the app first.
How to request deletion
- Send an email to hello@drifthabit.app from the email address associated with your account.
- Use the subject line "Delete My Account".
- You don't need to include any other information — we'll verify ownership through your email and delete the account.
What gets deleted
- Your account record (email, user ID).
- All habit data: habit definitions, daily entries, pause history, goal history.
- Subscription state record (your subscription itself must be cancelled separately through Apple or Google).
- FCM push notification token.
What is retained
- Anonymized purchase records, where required by tax and accounting law (typically 7 years). These cannot be linked back to you personally.
- Backup snapshots are retained for up to 30 days before being permanently overwritten.
Timing
We process deletion requests within 7 business days. You'll receive a confirmation email when the deletion is complete. After 30 days, the data is permanently removed from all backups.
Note: Deleting your account does not automatically cancel your subscription. To cancel billing:
- iOS: Settings → [Your Name] → Subscriptions → Drift → Cancel
- Android: Google Play Store → Profile → Payments & subscriptions → Subscriptions → Drift → Cancel
Frequently asked questions
How does the free week work?
If you stay under your habit goal for the entire week, our system marks you as eligible. On Monday morning, you'll get a notification with a "Claim your free week" button. Tap it within 48 hours, and your next subscription renewal will be $0. The current week's payment is not refunded — the reward applies to the next billing period.
What counts as "on track"?
Drift uses a moving average over the period you choose (day, week, month, or year). You're on track if your average is at or below your daily-equivalent target. A single bad day doesn't disqualify you — the average is what matters.
Can I have multiple habits?
Yes. You can track as many habits as you like — smoking, alcohol, vaping, caffeine, social media, or custom. For free-week eligibility, all of your active (non-paused) habits must stay under target.
What if I need to take a break?
Use the Pause feature on any habit. Paused days are excluded from your moving average and from streak calculations — they don't count as misses. You can pause up to 7 days at a time, then must come back to renew or unpause.
How do I cancel my subscription?
iOS: Open Settings → tap your name → Subscriptions → Drift → Cancel Subscription.
Android: Open Google Play Store → tap your profile → Payments & subscriptions → Subscriptions → Drift → Cancel subscription.
Cancellation takes effect at the end of your current billing period. You retain access until then.
Android: Open Google Play Store → tap your profile → Payments & subscriptions → Subscriptions → Drift → Cancel subscription.
Cancellation takes effect at the end of your current billing period. You retain access until then.
Can I get a refund?
All purchases are processed by Apple App Store or Google Play. Refund requests must be made through them — we cannot issue refunds directly. Apple refund instructions | Google Play refund instructions
Why didn't I get my free week notification?
A few possibilities: (1) check that push notifications are enabled in your device settings, (2) make sure you stayed under target on every active habit — even one slip disqualifies you for the week, (3) the first week of a new subscription does not qualify (the reward starts from week 2 onwards). If none of these apply, email us and we'll investigate.
Does Drift sync between my iPhone and iPad?
Yes. Sign in with the same account on any device, and your habits and entries are synced through our servers. The same applies to Android tablets and phones.
Is Drift a medical app?
No. Drift is a habit tracking tool. It is not a medical device, treatment, or substitute for professional advice. If you struggle with substance dependence or other health issues, please consult a qualified healthcare provider.
How do I delete my account?
Email hello@drifthabit.app from the address associated with your account. We will permanently delete your account and habit data within 30 days. (We're working on an in-app delete button — coming soon.)
My moving average looks wrong after editing past entries
The chart updates immediately based on your edits, but the official record (used for free-week eligibility) is snapshotted daily and not retroactively recalculated. This protects you from accidentally losing a free week you already earned. If something looks really off, email us.
Still need help?
Email us at hello@drifthabit.app. Include your account email and a description of what's going on — we'll get back to you within 2 business days.